11 months ago #1039513
We have listed some products on our website: http://www.veeba.in
The products are not clickable - you can directly add them to cart or go to the external URL. How can I make these clickable so that when someone clicks, he can go to the product page?
Also, the menu for additional items such as add to cart, my account etc, seems to be disabled. How do I activate that?11 months ago #1039581
Hi, When will you guys resolve this?11 months ago #1039641
Thanks for contacting us,
I'm sorry, You want to click this product http://prntscr.com/fp22h4 => it will go to page detail.
Give me your account via private reply and I will check your issue again.
Huyen Tran10 months, 4 weeks ago #1039793This reply has been marked as private.10 months, 3 weeks ago #1039906
Thank you for feedback us.
We have checked your site again and found the option "Product Short Description Visible on Hover" it renders the product short description on hover image. It overwrites the product title link.
That why you can't click to product page details page. Please consider about that content, or I'll help you display the title above short description.
Please check it and let us know again.
Jackie.10 months, 3 weeks ago #1040057
Can we make the "add to cart" link go to product description page? it is currently adding the product directly to cart.10 months, 3 weeks ago #1040100This reply has been marked as private.10 months, 3 weeks ago #1040122
This is actually a fundamental flaw in your theme. This means that if someone wants to use the hover text option, they can't direct users to the product page, and will directly have just visit the cart? Isn't that a fundamental error.
This is a minor requirement - probably just a link has to be changed somewhere. I really don't have the time or money to hire a developer for this.
Can you please just help me find that code and suggest what changes need to be made and close this matter?10 months, 3 weeks ago #1040138
Btw, I have removed the hover content and the error is not getting resolved:
see the first product - you cannot click on the link also.10 months, 3 weeks ago #1040243
Thank you for feedback us.
We have checked your site and add the custom CSS to remove the hover content on the product image.
Now you can click on product details.
Please check it again.
Jackie.10 months, 2 weeks ago #1040264
I still can't click on the product.
Please check the first product on this page. http://veeba.in/product-category/retail-products/
It is still not taking me to the product page. Can you please URGENTLY help me get this fixed.
Also, where have you added the custom CSS incase I want to chnage it at a later stage? Ideally, the page should have the hover content and the link below the box which says Add to cart should take the user to the product page. Can you please do that?
Thank you so much.10 months, 2 weeks ago #104029510 months, 2 weeks ago #1040493
We have fixed that issue with clickable to product link on your site.
Please check it again.
Jackie.10 months, 2 weeks ago #1040497
There is a major issue on the website now!!!
When I click on the product link, it takes me to a weird page: http://veeba.in/product/eggless-mayonnaise-275-gm/10 months, 2 weeks ago #1040498
Also the top ecommerce menu which is originally 3 dots is opening completely on the inner pages:
This has actually made the problem worse!!
Can you please correct this ASAP???10 months, 2 weeks ago #1040501
Please check it again. We have fixed that issue on your site.
Jackie.10 months, 2 weeks ago #1040502
The website is not loading only.
The blog pages template has been spoiled now.
The shop page template is not loading.
Each product page has a header image with title which is BADLY showing.
You're making the website even worse. What kind of support is this?? I have been dealing with this issue for the last 2 weeks now and this is how you give support. Can you please help me properly? this is a very important client for me. I can also pay you some money if you can get all these issues rectified today.10 months, 2 weeks ago #1040517
This customised format is also not working properly now:
It is not showing the recipes which were there earlier. And there is a header image issue on this page also.10 months, 2 weeks ago #1040535
My website's sliders content has gone missing!
Can you please fix this ASAP??10 months, 2 weeks ago #1040586
The first, we so sorry with all the issue on your site.
We have updated our theme and the plugin to the last version to fix some issue. Maybe some your custom style in file https://veeba.in/wp-content/themes/noo-organici/style.css lost.
Can you contact your hosting rollback the file again? And something content lost on your site because we have changed some config in the latest version.
And something content lost on your site because we have changed some config in the latest version.
Please check it and setup your site data again. If you have any custom, please use the child theme to avoid losing when updating the theme.
One again, sorry for that.
Jackie.10 months, 2 weeks ago #1040630
This is really inconvenient! I am getting a shouting from my boss :((
The hosting guy is also not cooperating now. I am trying to get him to roll back the css file. Not sure if he will do it without charging me a lot of money.
What else can be done from your end till the hosting guy responds? can't you restore my website to what it was earlier? Thing is some other developer had customised the website and he is not available now so I don't even know what customisations were lost.10 months, 2 weeks ago #1040640
Sorry for that, We can't help you roll back the file again. Every server alway has the backup version. They will help you do it.
If you need your site have any custom, we can help you do it again.
Jackie.10 months, 1 week ago #1040912
It took me 200$ to get the file rolled back and an additional 50$ in freelancer support.
Only thing pending is the slider.
Can you help me fix the main page slider now: http://veeba.in/ ?
My developer is not able to get the image display properly in PC and mobile. The text is getting cut off. Only do this if you can think you can without messing up the website again. Please don't make any changes, just tell me what can be done and I'll get it done from my end. You've already cost me a lot in "free support".10 months, 1 week ago #1041234
Thank you for feedback and so sorry for that.
We will add unlimited support for this theme to your account. With image slider, now you are using the revolution slider to get the slider. If you want to change anything, you need to go to revolution slider and setup this again.
I see your site everything fine. Please check it and let me know again. We will help you check it soon.
Jackie.10 months, 1 week ago #1041255
Yes many changes have been done.
Still, work is pending. Can you help with this:1. The blog design was customised:
This is the design:
2. And the inner recipe template page needs to be customised:
This is the page: http://veeba.in/recipes/<wbr />classic-italian-salad/
This has the design:
https://wetransfer.com/downloa<wbr />ds/3ec692b20f5fbec461fdba99021<wbr />08fab20170719050333/522a8660a1<wbr />2781325560a38fba1d79a820170719<wbr />050333/3375b9
These are the 2 templates which need to be remade. Can you please help with this?
Let me know before you proceed - I will tell my designer to stop - he is not able to do it.
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