8 months, 1 week ago #1206090
Currently we have problems with packages especially with free one:
1. When there is setting putted on "limited to paid packages" employer with free package can do nothing even if in package setting it allowed to have some candiadte cv and contact views and cv downloads.
2. Even by changing setting of limitations it is still not correctly counted for all packages regarding candidate contacts views (for example for some candidates contacts showed without being counted - just revealed but for some counted as needed) - same for cv downloads.
Can you help how to solve it? Can you tell also what file and code is responsible for this part?
How to hide contact details of employer for candidates and in jobs published by employers in the right side panel ? What file code include this information?
Thank you in advance!8 months, 1 week ago #1206109
Dear, please kindly send for me admin account and your site URL via private reply, i will check details to help you.
Best regards.8 months ago #1206175
After Employer buy package, the package data will save for Employer and if you change package settings after Employer buy it, that settings will not apply for package Employer buyed. the Employer need Upgrade package to change current package.
Also, the Single Job display with template file in folder 'noo-jobmonster/layouts/job/single/' you want hide 'Company Infomation' in right sidebar ? If you want do it, please go to 'Customizer -> Job & Company -> Single Job' and change 'Single Job Layout' setting to 'Full Width'
Best regards.8 months ago #1206184
Regarding First point it is clear that package will work like that BUT I described you that they didn't work properly.
Regarding Hiding company info - I want to hide ONLY 1 field - Company telephone number - how to do this?8 months ago #1206219
1. Your mean the Employer upgrade package to new package but it still not work ? Please kindly send for me Employer account have problem via private reply, i will check to help you.
2. If you want hide phone of Company, please go to 'Customizer -> Job & Company -> Single Company' and un-check 'Phone Field' in setting 'Show Fields:'
Best regards,8 months ago #1206227
Not exactly, for example - Employer has free package which by setting allow him to view only 3 candidate contacts and make 3 downloads, but when he tried to he still can't download cvs and contact number is shown to him without any limitations. Or if settings changed to can be viewed only by paid packages he can do nothing.
Regarding settings Single company - I don't have this option (see screenshot) . Where in the code it is? Thx8 months ago #1206256
That problem maybe your site still use Jobmonster old version. Please kindly update Jobmonster on your site to latest version 4.6.3 then upgrade package for Employer to check again.
Also, in latest version you will see Company setting like attachment.8 months ago #1206370
Guys , it's not serious approach.
I'm from the start told that I can't update to your newer version fully and I do it manually with some code and files, as your full "new version" has: 1. much more other bugs 2. I have layout problems 3. Some my payment solution specific don't work well with your new version.
As I asked - WHAT code and what theme files contain this update where I can choose fileds for Single company to hide of that settings you showed above on screenshot? I'll do it by myself or my programmer will input it.
And regarding packages - I didn't receive answer for above questions as well.
In reality you need to be very carefull with customers as product itself has many bugs from the start and I spent really huge amount of time together with my IT team to fix them.
Thx8 months ago #1206407
Dear. the Company info in file 'layouts/company/company-info.php' If you have custom code in file of Jobmonster theme. Sorry, i can't help you hide phone number file.
Best regards.8 months ago #1206443
Really 0 support from your side till now. Ok, tell me please was it corrected in your last update this custom field seting to hide info in cutom fields for Company to be not public ??? (See screenshot) Because for candidate this setting is available.7 months, 4 weeks ago #1206492
Please kindly send for me admin account and your problem URL via private reply, i will check details to help you.
Best regards.1 month, 1 week ago #1212027
Good day I have a bug/problem with Free Packege for Employer :
if Employer chose a Free Packege and post 1 job and after that go to Packege Manage click to UpdatePackege and again chose Free Packege the number of available Jobs for posting is reset to zero!!! This leads to the fact that in the free plan I can create an infinite number of publications (JobPosts) and I do not need a paid package.
how can I resolve it?
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