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Hello, have purchased this topic https://themeforest.net/item/ivent-multipurpose-event-wordpress-theme/13859489?s_rank=3.
There were the following problems when installing the template, there is no function for adding Events, on some hosting, searching for information in different forums, I found out that I had to fulfill a number of conditions for the template to work, that is, there were some php modules and so on. Prompt the hosting requirements to this template
Thank you all for your answers.
Hi, Yodi
Thanks for contacting us.
Please make sure that you have used PHP 5.6 or higher and you should increase some value on your server as this article: https://nootheme.com/knowledge-base/recommended-php-configuration-limits/
In addition, please give us your website's URL and admin account privately via checking Set as private reply checkbox. We will check your issue soon.
Best Regards,
Tracy - NooTheme
Hello!
The problem with the events decided, found this issue on the forum.
Now you have the following question in your demo template: http://wp.nootheme.com/#invent in the right block Organizers -> John Doe is an active link and you can go to the Organizer.
And in our template https://e30673.de2.dp10.ru/alphatest/ivents.ru/event/ultra-music-festival-2/ they are inactive Florian Mascaro and Kenny. Tell me with what it can be connected?
Hi again, Yodi
Thanks for contacting us.
We are so sorry but we don't understand your question clearly.
Please give us your images to describe these questions. We will check, then feedback you soon.
Thank you.
Tracy - NooTheme
Hi,
Thanks for getting back to us.
1 - Can you provide us with an image to describe your question? We will check, then feedback you soon.
2- Please give us your FTP account privately via checking Set as private reply checkbox. We want to check your source codes.
3 - We still found the Blog masonry page on your website: https://e30673.de2.dp10.ru/alphatest/ivents.ru/blog-masonry/
If you configure this page as the Blog page default, the layout is changed as the blog page format of WordPress default. You should add this page on your menu to get the masonry layout exactly.
4- Currently, categories and tags page are called from Event Calendar plugin with the default layout. We discussed with our developers about this situation so they will add options allow the user who can choose grid layout of categories and tags page.
You can check this feature in next version of Ivent theme.
We are so sorry for this inconvenience and thanks for your understanding
Best Regards,
Tracy - NooTheme
Hi again!
Could you please tell me, are there some ideas regarding our described problems? We can't start working with your theme, and we need it asap.
Thank you in advance,
Marina
Hi again, Marina
Thanks for getting back to us and We are so sorry for late response.
Our developers need much time to help you fix the issues. We helped you to fix issues about the Photo view and Featured event. Now everything works fine.
About question that related to date, please send us your image again. We will try to check soon.
NOTE: If you have others question related to this theme. Please contact us soon, we will try to solve your topic today or tomorrow because we have a short holiday from 28th June to 1th July so we cannot support you in that time.
Best Regards,
Tracy - NooTheme
Hi, Tracy!
Thank you for your reply. Everything is good with Featured Events and Photo view. But after the fixing of Photo view, something happened with the following:
- List and Map views. Some Events are now on the blue background and the top of the image is cut (list_events.jpg)
- The name of Single event disappeared from the grey background in the head of the page (single_event.jpg)
- The grey background itself and the name of the page disappeared also from all the Event pages. We have all the pages in the same design as in the Template, the head of the pages with the grey background and big white page or even name.
Another question
- When we choose the date of the event (September, 21) in the list, map or photo views, we have on the screen not only the events that start at the chosen date (September, 21) but the events from the range of dates starting with the chosen date and ending with the date of our latest event (Events for September,21 – November,8). Is it correct?
Mobile version.
- The active slider with Upcoming / Featured events in Mobile is not Orange. It is impossible to understand which is active (slider_mob.jpg).
- In the Month view, the name of the next month at the bottom is white. It is not possible to see it (month_mob.jpg).
- There is a mistake on the page with Map view "previous events"
Thank you in advance,
Marina
Regarding the date.
We use Home Slider as the homepage. Here are two points:
- The countdown partially is on the filter block (home_slider.jpg). I have 13' Macbook.
- The date now looks as 04-04-2018 10:00 (home_slider.jpg) but in the admin, you will see (home_slider.jpg) that it is 2018-11-04 10:00, but the name of the month looks strange. First, it looked like November 4, 2018 10:00. On the other pages, it translates automatically to Russian, but not here. We changed it to dd-mm-yyy format but you can see (home_slider.jpg) what's happened.
Hopefully, there are all the main problems described. Waiting for your help.
Kind regards,
Marina
Sorry, but there are two more important things:
- In the Photo view in two events missed the Name of event and part of the Venue (photo_events.jpg).
- The list of filtered events in mobile looks as in the picture (filter_mob.jpg). It does not scroll, the background page scrolls and as takes full screen, there is no place to click to switch the list off. You have to use "<" to return to the filter. Is it possible to use another list for mobile?
Regards,
Marina
Hi again,
Thanks for your feedback.
We are so sorry for late response because we had a short holiday from 28th June to 1st July. Thanks for your understanding.
Our developers are checking your website so we will feedback you as soon as possible.
Please wait for us.
Thank you.
Tracy - NooTheme
Hi again.
Sorry for the late response.
We have checked your site and see everything fine.
Maybe you have fixed all the issue.
Please check it and let us know again if you still need the help.
Thank you.
Jackie.
Hi, Jackie,
Yes, we've fixed some problems ourselves, but we still have a lot to fix from your side.
We've moved everything to our host.
1. When we activate "Button link" on our Home Slider page that we use as homepage, we have this button upon the events filter block on PC (normal 13' monitor, see home_slider.jpg). We need to have this button on the proper place on the PC, iPad, iPhone etc.
2. Could you please fix the problem and explain to us what we are doing wrong with the list of experts (speakers). We have 8 posts limited on the page (the same problem with the list of 100 speakers, no matter how many we choose, all the pictures are of the same size but the list looks like the following (see experts_list.jpg)). We need all of them in the normal list with 4 items per row.
Kindly ask for asap answer, as we still can't use the theme we've bought 3 weeks ago.
Marina
Hi again, Yodi
Thanks for getting back to us.
We are so sorry for late response because we have a big update with the NooTheme's theme so we cannot help you faster. Hopefully, you can understand for us.
We have also access to your website but it seems that you have changed the theme. Please tell us again if you still need to help.
We are so sorry for any inconvenience and thanks for your understanding.
Best Regards,
NooTheme
Hi,
We have fixed point 2 of my previous letter, but we still have the problem with the home slider main page and you can see this on our website http://dsadasd.ru.xsph.ru
1. When we activate "Button link" on our Home Slider page that we use as homepage, we have this button upon the events filter block on PC (normal 13' monitor, see home_slider.jpg). We need to have this button on the proper place on the PC, iPad, iPhone etc. (home_slider.jpg)
Waiting from you asap.
Regards,
Marina
Hi again.
Sorry, we don't see the slider as you said. This is my screenshot https://prnt.sc/k52gaf
Maybe you give us the wrong URL http://dsadasd.ru.xsph.ru/
Please check it and let us know again.
Thank you.
Jackie.
Hi again.
Sorry for the late response.
We have added the custom CSS to help you fix the issue with homepage slider.
Please check it again.
Thank you.
Jackie.
Hi Jackie, SOS
Could you check what's happened?
When you added CSS, the whole site was damaged. You can see that the blocks on the main page look strange, Events page does not load normally and the mobile version does not load at all on android and looks the same as the web on ios.
Pages F.A.Q, About us, Contacts have the same problems.
We need urgent help as we still have no possibility to work with the website and we bought the theme more than a month ago!
We tried to make a backup recovery, reload the theme, no result.
Please, do something, we have missed all the deadlines and need to finish everything asap.
Regards,
Marina
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