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Hello,
I have problem with Pearle theme. Page editors page content editors doesnt fully work. You can only edit text in text editor, but dont have any formatting buttons. Also, nothing happens when you try to switch to a visual editor. I already tried to switch off all plugins.
I have three websites made with Pearle. Two of the three have a same problem, but one works just fine.
Edit: The same editor is working in post editing pages, so i think the problem is the page editing pages. The browser console throws this:
JQMIGRATE: Migrate is installed, version 1.4.1
Failed to load resource: the server responded with a status of 500 ()
mysite.com/wp-admin/post-new.php?post_type=page
Hi,
Thanks for contacting us.
We are so sorry for late response. Because we had a weekend so we cannot help you during that time.
For your question: We tried to access your website by the old admin account but unssuccessful.
Can you provide us with your website's URL and admin account and FTP account again?
We will try to check, then feedback you soon.
Thanks.
NooTheme
This reply has been marked as private.This reply has been marked as private.I noticed, that also post and product editors have some problems with graphical interface. The situation is somehow urgent, so im hoping for as fast as possible response.
Hi,
Thanks for getting back to us.
We have got access to your website then helped you to enable Visual Composer for page, post and product.
Now you can use it normally. We also check your website, it works fine with this plugin.
Please check, then feedback us soon.
Best Regards,
NooTheme
Hello,
There is still the same problems in the first site. The second site i gave you account is the one which works fine. Windowfilm24 site has the problems still.
Hi,
Thanks for your feedback.
Please give us an FTP account of this website: windowfilm24.eu/pito24
We want to check your source code of the website.
Thank you.
NooTheme
This reply has been marked as private.Hi again.
Thank you for the info.
We have checked your site and found the issue from the Revolution slider issue. You need to install that plugin to fix the issue with the page.
Now your site with WPBakery page builder works fine.
Please check it again.
Thank you.
Jackie.
Thank you! Now the first broken site works.
Is the WP File Manager plugin now mandatory, or can i remove it?
When im trying to activate Revolution Slider plugin in another broken site, it just pulls this error message:
"Sorry, AWeber Web Forms requires PHP 5.2 or higher. Please deactivate AWeber Web Forms"
And after i've deactivated Aweber plugins, it still sends the same message.
This reply has been marked as private.Hi again,
Thanks for your feedback.
1- You can remove WP File Manager plugin from your website, it doesn't affect your site.
2- Please use PHP version 5.6 or higher from your server to get rid of these issues. Because you have the old version of PHP so it isn't suitable Slider Revolution plugin and other plugins.
Best Regards,
NooTheme
The site is in same server as earlier site, and the server has PHP version of 7.2.6, so old PHP version is not the reason.
Edit: Now got the site working. Thank you for the help!
Ok, you're welcome
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