11 months, 2 weeks ago #1057225
I have problem with Pearle theme. Page editors page content editors doesnt fully work. You can only edit text in text editor, but dont have any formatting buttons. Also, nothing happens when you try to switch to a visual editor. I already tried to switch off all plugins.
I have three websites made with Pearle. Two of the three have a same problem, but one works just fine.
Edit: The same editor is working in post editing pages, so i think the problem is the page editing pages. The browser console throws this:
JQMIGRATE: Migrate is installed, version 1.4.1
Failed to load resource: the server responded with a status of 500 ()
mysite.com/wp-admin/post-new.php?post_type=page11 months, 2 weeks ago #1057252
Thanks for contacting us.
We are so sorry for late response. Because we had a weekend so we cannot help you during that time.
For your question: We tried to access your website by the old admin account but unssuccessful.
Can you provide us with your website's URL and admin account and FTP account again?
We will try to check, then feedback you soon.
NooTheme11 months, 2 weeks ago #105728411 months, 1 week ago #105738611 months, 1 week ago #1057408
I noticed, that also post and product editors have some problems with graphical interface. The situation is somehow urgent, so im hoping for as fast as possible response.11 months, 1 week ago #1057457
Thanks for getting back to us.
We have got access to your website then helped you to enable Visual Composer for page, post and product.
Now you can use it normally. We also check your website, it works fine with this plugin.
Please check, then feedback us soon.
NooTheme11 months, 1 week ago #1057470
There is still the same problems in the first site. The second site i gave you account is the one which works fine. Windowfilm24 site has the problems still.11 months, 1 week ago #1057472
Thanks for your feedback.
Please give us an FTP account of this website: windowfilm24.eu/pito24
We want to check your source code of the website.
NooTheme11 months, 1 week ago #105747311 months, 1 week ago #1057599
Thank you for the info.
We have checked your site and found the issue from the Revolution slider issue. You need to install that plugin to fix the issue with the page.
Now your site with WPBakery page builder works fine.
Please check it again.
Jackie.11 months ago #1057637
Thank you! Now the first broken site works.
Is the WP File Manager plugin now mandatory, or can i remove it?
When im trying to activate Revolution Slider plugin in another broken site, it just pulls this error message:
"Sorry, AWeber Web Forms requires PHP 5.2 or higher. Please deactivate AWeber Web Forms"
And after i've deactivated Aweber plugins, it still sends the same message.11 months ago #105763811 months ago #1057657
Thanks for your feedback.
1- You can remove WP File Manager plugin from your website, it doesn't affect your site.
2- Please use PHP version 5.6 or higher from your server to get rid of these issues. Because you have the old version of PHP so it isn't suitable Slider Revolution plugin and other plugins.
NooTheme11 months ago #1057726
The site is in same server as earlier site, and the server has PHP version of 7.2.6, so old PHP version is not the reason.11 months ago #1057729
Edit: Now got the site working. Thank you for the help!11 months ago #1057843
Ok, you're welcome
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