NooTheme Premium WordPress Theme › Forums › Pearle › Page Visual and text editors are frozen
- This topic has 17 replies, 4 voices, and was last updated 1 year, 5 months ago by
Jackie.
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AuthorPosts
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2 years, 7 months ago #1057225
Hello,
I have problem with Pearle theme. Page editors page content editors doesnt fully work. You can only edit text in text editor, but dont have any formatting buttons. Also, nothing happens when you try to switch to a visual editor. I already tried to switch off all plugins.
I have three websites made with Pearle. Two of the three have a same problem, but one works just fine.
Edit: The same editor is working in post editing pages, so i think the problem is the page editing pages. The browser console throws this:
JQMIGRATE: Migrate is installed, version 1.4.1
Failed to load resource: the server responded with a status of 500 ()
mysite.com/wp-admin/post-new.php?post_type=page
2 years, 7 months ago #1057252Hi,
Thanks for contacting us.
We are so sorry for late response. Because we had a weekend so we cannot help you during that time.
For your question: We tried to access your website by the old admin account but unssuccessful.
Can you provide us with your website's URL and admin account and FTP account again?
We will try to check, then feedback you soon.
Thanks.
NooTheme
2 years, 7 months ago #1057284This reply has been marked as private.2 years, 7 months ago #1057386This reply has been marked as private.2 years, 7 months ago #1057408I noticed, that also post and product editors have some problems with graphical interface. The situation is somehow urgent, so im hoping for as fast as possible response.
2 years, 7 months ago #1057457Hi,
Thanks for getting back to us.
We have got access to your website then helped you to enable Visual Composer for page, post and product.
Now you can use it normally. We also check your website, it works fine with this plugin.
Please check, then feedback us soon.
Best Regards,
NooTheme
2 years, 7 months ago #1057470Hello,
There is still the same problems in the first site. The second site i gave you account is the one which works fine. Windowfilm24 site has the problems still.
2 years, 7 months ago #1057472Hi,
Thanks for your feedback.
Please give us an FTP account of this website: windowfilm24.eu/pito24
We want to check your source code of the website.
Thank you.
NooTheme
2 years, 7 months ago #1057473This reply has been marked as private.2 years, 7 months ago #1057599Hi again.
Thank you for the info.
We have checked your site and found the issue from the Revolution slider issue. You need to install that plugin to fix the issue with the page.
Now your site with WPBakery page builder works fine.
Please check it again.
Thank you.
Jackie.
2 years, 7 months ago #1057637Thank you! Now the first broken site works.
Is the WP File Manager plugin now mandatory, or can i remove it?
When im trying to activate Revolution Slider plugin in another broken site, it just pulls this error message:
"Sorry, AWeber Web Forms requires PHP 5.2 or higher. Please deactivate AWeber Web Forms"
And after i've deactivated Aweber plugins, it still sends the same message.
2 years, 7 months ago #1057638This reply has been marked as private.2 years, 7 months ago #1057657Hi again,
Thanks for your feedback.
1- You can remove WP File Manager plugin from your website, it doesn't affect your site.
2- Please use PHP version 5.6 or higher from your server to get rid of these issues. Because you have the old version of PHP so it isn't suitable Slider Revolution plugin and other plugins.
Best Regards,
NooTheme
2 years, 7 months ago #1057726The site is in same server as earlier site, and the server has PHP version of 7.2.6, so old PHP version is not the reason.
2 years, 7 months ago #1057729Edit: Now got the site working. Thank you for the help!
2 years, 7 months ago #1057843Ok, you're welcome
1 year, 6 months ago #1078341Hello!
My website is not working well, it doesn't add the theme well:
https://motorissima.roThe layouts, some images, the colors and theme colors are not pulled in to my website.
Need help.
1 year, 5 months ago #1078922Hi cokyboy.
As I see, your site has missed some image.
Please give us your site admin and FTP account. We will help you check that issue soon.
Thanks.
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