I am not able to update the theme to Version: 220.127.116.11.
I have this error message: The update failed: The download failed. Forbidden
Thanks for contacting us.
Please help us to check your PHP version of your server, make sure that you have used version 5.6 or higher.
Check it again, then give us your website's URL& admin account again to check this issue.
I want to follow up with the problem we have with the update?
Thanks for getting back to us.
We have got access to your website again then found that you have updated to 18.104.22.168.
Please backup all customization files and tell us again if you want to update the newest version of Jobmonster theme.
You can check it, then feedback us.
Hi, do we backup all customization files?
Yes, you need to backup all customization files before we help you to update our theme.
And you can use the child theme to write all customization files to here. It is very easy to use. In addition, we also provide a child-theme package so you can install and use it.
You can read this blog for more details: https://themefuse.com/child-themes-what-they-are-how-to-use-them-and-why/
Please check, then lets us know.
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