12 months ago #1048977
today I have purchased the theme iVent via Envato and installed it on my page. After that I started to install the required plugins but in three cases I wasn‘t able to because the error message "download faild. forbidden" was displayed.
The regarding plugins are Noo iVent Library, Visual Composer and Revslider.
What can I do?
Sylvia.12 months ago #1048991
Thank you for contacting us.
To install our premium plugin, you need to input the purchase code first, our server requirement purchase code to verify. Or you can get our plugin from Envato package, and install manual to your site.
Please check it and let us know again. If still have an issue, you can give us your site URL, admin account. We will help you check it again.
Jackie.11 months, 4 weeks ago #1049013
Thank you for your suggestions.
Where do I need to put in the purchase code? At my account at your website or somewhere in the settings of my page? Because at your website I have already done.
In my Envato package there are no plugins. The only one I have found is a folder called "rev_slider". An when I try to install the zip-file in it, an error message appears that the package couldn‘t be installed becaus there is no functioning plugin in it.
Sylvia.11 months, 4 weeks ago #1049015
Sorry, we missed the premium plugin in iVent theme package. We will add this file to next version.
To verify the purchase code, you need to add the purchase code to your site at Dashboard/ Noo Settings/ Quick Setup.
Please check it again.
Jackie.11 months, 4 weeks ago #1049017
Ok, thank you.
But now I have an other problem: the Noo Settings are not displayed in my dashboard. (You can see it in the attached screenshot). How can that be?
Attachments:You must be logged in to view attached files.11 months, 3 weeks ago #1049116
by now do you have any suggestions for me what I can do in my case? How can it be that the Noo Settings ar not displayed?
Sylvia11 months, 3 weeks ago #1049159
Sorry for the late response.
Can you give us your site URL, admin account? We will help you check that issue again.
Jackie.11 months, 3 weeks ago #1049185This reply has been marked as private.11 months, 2 weeks ago #1049358
Sorry for the late response, please gives us the Authentication required account again.
Attachments:You must be logged in to view attached files.11 months, 2 weeks ago #1049426This reply has been marked as private.11 months, 1 week ago #1049470
I have checked your site and installed the required plugin.
But have the issue with your server memory limit
Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 32768 bytes) in /home/.sites/251/site1297349/web/development/wp-admin/menu.php on line 96
Please increase your PHP server config setting and let us know.
We will help you check that issue and import the dummy data again.
Jackie.11 months, 1 week ago #1049474
I have increased the server memory limit. Please let me know if you still have any issues.
Sylvia.11 months, 1 week ago #1049479
Thank you for feedback us.
We have checked and install the full plugin to your site.
Now you can setup your content as you want.
Jackie.11 months, 1 week ago #1049480
Thank you very much for your great support.
In the next view days I will start with the setup of my page. If I have an issue oncemore, I will let you know.
Sylvia.11 months, 1 week ago #1049510
Thank you. If still have the issue, please let us know again.
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