6 months, 2 weeks ago #1058529
When in Nootimestable> Settings > and I go to change the Event icon to show = yes or no, or other settings for example, and save, I get a fatal error like this:
Fatal error: Allowed memory size of 891289600 bytes exhausted (tried to allocate 301989888 bytes) in /wp-content/plugins/noo-timetable/inc/framework/settings/noo-setting.php on line 63
Also, generally the plugin seems to make pages load slowly, generally speaking.6 months, 2 weeks ago #1058533
Or sometimes it just goes to a blank page with url ending /wp-admin/options.php6 months, 2 weeks ago #1058534
Sorry, in the first post, I meant in Nootimestable > Schedule but also Nootimetable > Settings seems to have the same problem when trying to save.6 months, 2 weeks ago #1058554
Tracy BuiNooThemeTopics: 0
Thanks for your contacting us.
We have got access to your website then went to NooTimetable> Settings and NooTimetable Schedule to check your issue but we didn't meet your issue: https://prnt.sc/kfzj5o
Seeing your post, we found that is the issue of PHP memory limit so you can contact your hosting provider to increase some values of your server.
Please check, then feedback us.
NooTheme6 months, 2 weeks ago #1058660
You've only shown me a screenshot of the page and doesn't mean anything, it doesn't even say "Your settings have been saved." From where I am standing, it looks to me like you did nothing except load the page. Please re-read my initial post in case you didn't understand.
Please show me a few screenshots of before vs after changing settings if you truly saw no issue.
Here is a screen recording further showing the issue and my hosting settings: https://youtu.be/0sJykgPIeFQ
I wonder if maybe it's to do with the settings/content I have in the classes/events or somewhere? I don't know how to go about debugging this issue any further, but it seems to be something to do with the plugin and settings. Any ideas?6 months, 2 weeks ago #1058661
I've finally fixed it by using a migration plugin to migrate to computer (I noticed some Noo plugin settings went back to default then and it worked) and then migrating back up to site.
It might have been a corrupt file or incorrect database entry or something like that. It's working normally now, hopefully it won't resurface again.6 months, 2 weeks ago #1058670
Tracy BuiNooThemeTopics: 0
Thanks for your feedback.
That's great when you can solve your problem by yourself. Don't hesitate to ask us if you have other questions.
We will try to help you as soon as possible.
NooTheme3 months ago #1064017
Hi, I have the same issue as described above. When I tried to save settings (NOO Timetable/ Settings) I got such a message on a blank white page: Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 1748740 bytes) in /home/platne/serwer25124/<wbr style="caret-color: #222222; color: #222222; font-family: Arial, Helvetica, sans-serif;" />public_html/wordpress/wp-<wbr style="caret-color: #222222; color: #222222; font-family: Arial, Helvetica, sans-serif;" />includes/functions.php on line 440
After that, I emailed my server provider and today I get such an info: Fatal error: Allowed memory size of 419430400 bytes exhausted (tried to allocate 72 bytes) in /home/platne/serwer25124/public_html/wordpress/wp-includes/formatting.php on line 43313 months ago #1064018
@iga There is an ongoing bug in the plugin when saving settings that support has not responded to yet.
See my last few posts here in this ticket where I raise the issue again. https://nootheme.com/forums/topic/organizer-section-in-backend-not-working-after-latest-update/
What is happening is that in the database, the row option "timetable_settings" in the database table wp_otions has junk code added that exponentially increases in size every time you re-save your settings, until it becomes too big for the database to handle, resulting in the error.
I was able to bypass this issue by deleting the row option "timetable_settings" in the database table wp_otions. This clears the settings completely and starts a new entry in the database from scratch. So you will need to screenshot your current settings/schedule tabs before you delete, so that you can re-add the settings. Everytime you save, junk code will be added.
Hopefully support team will respond to this bug soon as it is quite serious and also slows down the site considerably!3 months ago #1064021
Aduo, thanks for your reply! I'll try to do what you suggest but for me it's a deal breaker. :/ I can't use this plugin properly.
At that point I have the same issue as you described - I can save settings and I receive message that 'settings are saved' but it is not true. Nothing has changed - settings are not saved.
NOO Theme developers - please help! It's a common problem and a crucial one.3 months ago #1064078
Sorry for the late response.
Yes, we have checked our site with the "YITH WooCommerce Wishlist" plugin, but not found the issue.
We also require the cPanel account to check the database from the Aduo.
We need to check it on your site to find the correct issue.
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