4 years, 11 months ago #55842
Hi, I installed the theme yesterday and after activating the noo-visionary-core plugin everything went wrong. There was a parse error that I can't recall but I couldn't get back to the desktop or to preview the site (tried it several times).
Afterwards I thought I did something wrong and needed to somehow re-install wp so by ftp I deleted all the theme and wordpress files. Later, I tried to connect again to the ftp of my server and my password wasn't working, neither on cPanel.
The server provider tells me that they're "working on it" but that it was something wrong with the theme or plugin. Can this be?
Now the site has other files, other website that I didn't upload, like it has been hacked. The DNS are ok and the domain is still mine, but I've lost all access to the hosting.
I don't know if you can give me some light on this... thanks.4 years, 11 months ago #55913
Thanks for contacting us.
Please ask your hosting provider about this problem, they should be able to resolve it because it’s server related issue not from within your WordPress site.
After you can log in your FTP account. Please send me admin account and FTP account I will install theme for you
Junnie4 years, 11 months ago #56650
Junnie, thank you very much.
I think I'll have to change my hosting plan. Most of them offers PHP 5.4 or below... is PHP 5.6 a MUST?4 years, 11 months ago #56808
Wish you a nice day.
Yes, Please use PHP > 5.4
Junnie4 years, 11 months ago #56854This reply has been marked as private.4 years, 11 months ago #56949
Please check your site again. I've imported demo for you
Junnie4 years, 11 months ago #56976
Junnie, great support, thank you very much.4 years, 11 months ago #56982
I feel very happy to helped you, and even more wonderful to know you love NooTheme products, please rate us 5 star. It will be great motivation for us.
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Thanks and best regards,
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