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Hiya Guys,
Ah! Thank you! I was really getting worried not being able to submit a support ticket earlier. Thank you for your patience!
Basically, great menu plugin Thank you! Love it! and will give it 5 star rating. Just one issue. The mobile menu is not showing on menu devices.
Before submitting my request for help, I have spent all last night and this morning trying to get it fixed. I have looked through all of the support looking for similar issues and have applied the css code as advised on:
https://nootheme.com/forums/topic/old-menu-wont-go-away/
https://nootheme.com/forums/topic/menu-not-working-on-mobile-2/
in both the css box in NOO Menu and also in the CSS box in the theme both and individually.
The mobile menu still does not appear.
I have tried changing all of the mobile actions (for example the menu did not appear at all using the fade option until the page was scrolled down) and settled for none since that showed on the pc but not on the mobile devices.
I have also tried changing the mobile breakpoint.
I have tried all of the options under the cookie theme to move the menu etc but there is no option to turn off the theme menu in the theme configuration options.
I really like the Noo Menu and would really like to keep it on the site please. So, request your kind help please?
Many thanks in advance
Terry Bradley
Oh, I read through all of your documentation and found the part wheer it advised installing Twenty-Twelve to check for theme incompatibility.
https://nootheme.com/documentation/noo-menu/
As advised, I changed the theme as advised to Twenty-Twelve and the menu did appear on the mobile device. So, I am summising that it is indeed a theme conflict with WordPress Cookie Theme.
https://themeforest.net/item/cookie-multipurpose-creative-wordpress-theme/14258278/comments
Since the theme is now out-of-support, I am really hoping that you guys can see where the conflict is please and can propose a fix please?
If you need ftp please advise and I will arrange.
Regards
Terry Bradley
Hi,
Thanks for contacting us.
Sorry for my late response. Our working hour is Monday to Friday, therefore, We have not been able to support you for days off.Please provide me link of your site and your admin account and FTP account via private message. I will check for you soon.
http://prnt.sc/ctnxjd
Regards,
JunnieThis reply has been marked as private.This reply has been marked as private.It has now been over four and a half days since submitting my quotes
#1056252 and
#1056253.
Could you at least let me know whether these have even been received and put in cue?
Thanks
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