5 years, 1 month ago #51128
Our candidates see a blank page when applying for the job.
When they apply however the employer receives notification. When the employer approves the application for second step we see the following error.
We will send you the info in private message.5 years, 1 month ago #51129This reply has been marked as private.5 years ago #51280
Thank you for contacting us.
I logged into the account of candidate you sent and applied for a job. Yet, it still worked well.
I logged into the account of employer you sent; however, all applications were approved. Thus, I tested with my own account. I approved a job application and did not see the error you mention. Please check again:
Jessica5 years ago #51397
It seems the whole issue is with "Front End PM". We downgraded to version 3 of this plugin per your advice on another topic. That is why it is working now.
Would it be possible you make the theme independent of the plugin and you hard code such messaging features into the plugin? That way we would not be dealing with so much issue. I noticed some of the other buyers have also been reporting registration issues, etc. which seems to be caused by Front End PM plugin.5 years ago #51418
In version 3.1.2 of our theme, the new version of Front End PM plugin caused some errors. However, this was fixed in our latest theme version 3.1.3. Please refer to this documentation to know automatic update:
Jessica5 years ago #51421
Glad you fixed the issue. A question about the license. As you noticed on our links that we sent you we are working on a temporary domain while developing the site before transferring the new design to the actual domain. We have not activated our license on the temporary domain. Is there anyway we activate the license and update and when we are done with the design and we fully transfer the new design to the actual domain we reactivate the theme using the same license? Eventually only one license would be activated on the target domain which we will send you via private message here. Please advise if it is possible to temporarily use the license to upgrade and then transfer it.5 years ago #51423This reply has been marked as private.5 years ago #51467
You can use the license key for your official domain. Our customers usually have a demo site and they can reuse the license key for the actual site.
Jessica5 years ago #51469
We manually updated the theme while waiting. I just want to report that the issue has been resolved. Also noticed the email confirmation is working fine as well. I will close that ticket.
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