Issues with fixed header.

[jorgecastro91]

Hello!

When I use a fixed header, all the page breaks, something like a padding or margin is missing: http://prntscr.com/gj2qwb

Can you check it out please?

Best, Jorge

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[_nixstar_]

Hi, Jorge

Thanks for contacting us.

Please give us your website's URL and admin account privately via checking Set as private reply checkbox.

We will check, then feedback you soon.

Thanks.

Tracy

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[jorgecastro91]

This reply has been marked as private.

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[_nixstar_]

Hi again,

Thanks for your feedback.

We have got access your website then choose 2 cases of Navigation Bar section, they work normally so we don't get the issue. Please check again, then describe your question by the images.

We will help you to check soon.

Best Regards,

Tracy

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[jorgecastro91]

Hello,

take a look here: http://prntscr.com/gkryl4

And here: http://prntscr.com/gkryrs

Thanks for the help!

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[_nixstar_]

Hi again,

Thanks for your feedback.

This is the default when you choose Fixed Top on NavBar Position. There are 2 ways which you can choose:

1 - If you still want to use NavBar Position: Fixed Top >> we will help you add a Custom CSS segment to put the content down.

2 - You can choose others NavBar Position for your website.

Please check, then let us know your opinion. We will help you to check.

Best Regards,

Tracy

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[jorgecastro91]

Hello!

Yes my client is asking for the fixed top header, can you give the snippet for this to work?

Best, Jorge

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[jorgecastro91]

Hello!

Do we have any update on this? This is urgent for my client.

Best, Jorge

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[_nixstar_]

Hi again, Jorge

Thanks for your feedback and We are so sorry for late response.

We have got access to your website then change the Header to Fixed Top (not support for page product slider) but nothing to change. It seems that your server saves the cache. Please help us to contact provider hosting to delete your cache. Then give us your FTP account privately.

We will check, then help you soon.

Thank you.

Tracy

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[jorgecastro91]

This reply has been marked as private.

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[jorgecastro91]

Hello guys,

It is urgent for my client that we fix this ASAP, do we have any update?

Best, Jorge

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[Jackie]

Hi.

Thank you for feedback us and sorry for the late response.

We have added some CSS to help you fix the issue with header fix top option.

Please check it again.

Thank you.

Jackie.

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[jorgecastro91]

Hello Jackie!

Thanks for the help! We just noticed that when the user scrolls down, our logo gets a little bit covered at the top:

http://prntscr.com/gvf5qk

Can you take a look again please?

Best, Jorge

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[jorgecastro91]

Hello!

Is there any update on this?

Best, Jorge.

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[Jackie]

Hi.

Thank you for waiting for us.

We have fixed that issue on your site.

Please check it again.

Thank you.

Jackie.

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[jorgecastro91]

Thanks! Works amazingly.

Best, Jorge

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[jorgecastro91]

Hello!

I have the same issues but now with the mobile version, can you check it again please?

Best, Jorge

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[jorgecastro91]

Hello!

Is there any update on this one please?

Best, Jorge

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[jorgecastro91]

Hello once again,

I'm still having issues with the mobile header. Can you check it again please?

Best, Jorge

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[Bryan]

Hello

I have quick fixed the logo problem for you on safari.

Please check again.

Thanks

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