Issues with fixed header.

[jorgecastro91Customer Topics: 10 Posts: 29]

Hello!

When I use a fixed header, all the page breaks, something like a padding or margin is missing: http://prntscr.com/gj2qwb

Can you check it out please?

Best, Jorge

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[Tracy BuiNooTheme Topics: 0 Posts: 8615]

Hi, Jorge

Thanks for contacting us.

Please give us your website's URL and admin account privately via checking Set as private reply checkbox.

We will check, then feedback you soon.

Thanks.

Tracy

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[jorgecastro91Customer Topics: 10 Posts: 29]

This reply has been marked as private.

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[Tracy BuiNooTheme Topics: 0 Posts: 8615]

Hi again,

Thanks for your feedback.

We have got access your website then choose 2 cases of Navigation Bar section, they work normally so we don't get the issue. Please check again, then describe your question by the images.

We will help you to check soon.

Best Regards,

Tracy

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[jorgecastro91Customer Topics: 10 Posts: 29]

Hello,

take a look here: http://prntscr.com/gkryl4

And here: http://prntscr.com/gkryrs

Thanks for the help!

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[Tracy BuiNooTheme Topics: 0 Posts: 8615]

Hi again,

Thanks for your feedback.

This is the default when you choose Fixed Top on NavBar Position. There are 2 ways which you can choose:

1 - If you still want to use NavBar Position: Fixed Top >> we will help you add a Custom CSS segment to put the content down.

2 - You can choose others NavBar Position for your website.

Please check, then let us know your opinion. We will help you to check.

Best Regards,

Tracy

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[jorgecastro91Customer Topics: 10 Posts: 29]

Hello!

Yes my client is asking for the fixed top header, can you give the snippet for this to work?

Best, Jorge

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[jorgecastro91Customer Topics: 10 Posts: 29]

Hello!

Do we have any update on this? This is urgent for my client.

Best, Jorge

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[Tracy BuiNooTheme Topics: 0 Posts: 8615]

Hi again, Jorge

Thanks for your feedback and We are so sorry for late response.

We have got access to your website then change the Header to Fixed Top (not support for page product slider) but nothing to change. It seems that your server saves the cache. Please help us to contact provider hosting to delete your cache. Then give us your FTP account privately.

We will check, then help you soon.

Thank you.

Tracy

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[jorgecastro91Customer Topics: 10 Posts: 29]

This reply has been marked as private.

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[jorgecastro91Customer Topics: 10 Posts: 29]

Hello guys,

It is urgent for my client that we fix this ASAP, do we have any update?

Best, Jorge

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[JackieNooTheme Topics: 0 Posts: 5012]

Hi.

Thank you for feedback us and sorry for the late response.

We have added some CSS to help you fix the issue with header fix top option.

Please check it again.

Thank you.

Jackie.

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[jorgecastro91Customer Topics: 10 Posts: 29]

Hello Jackie!

Thanks for the help! We just noticed that when the user scrolls down, our logo gets a little bit covered at the top:

http://prntscr.com/gvf5qk

Can you take a look again please?

Best, Jorge

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[jorgecastro91Customer Topics: 10 Posts: 29]

Hello!

Is there any update on this?

Best, Jorge.

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[JackieNooTheme Topics: 0 Posts: 5012]

Hi.

Thank you for waiting for us.

We have fixed that issue on your site.

Please check it again.

Thank you.

Jackie.

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[jorgecastro91Customer Topics: 10 Posts: 29]

Thanks! Works amazingly.

Best, Jorge

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[jorgecastro91Customer Topics: 10 Posts: 29]

Hello!

I have the same issues but now with the mobile version, can you check it again please?

Best, Jorge

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[jorgecastro91Customer Topics: 10 Posts: 29]

Hello!

Is there any update on this one please?

Best, Jorge

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[jorgecastro91Customer Topics: 10 Posts: 29]

Hello once again,

I'm still having issues with the mobile header. Can you check it again please?

Best, Jorge

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[BryanCustomer Topics: 0 Posts: 59]

Hello

I have quick fixed the logo problem for you on safari.

Please check again.

Thanks

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