Issue After Upgrade

[gareththanyapuraCustomer Topics: 2 Posts: 9]

Hello there

Firstly I would like to thank you for such an awesome product, we have been using it for years without any issue.

We have recently upgraded for the first time in over a year.  This has caused a variety of issues, the main one being that the Timetable display doesn't seem to want to display the correct category.

I have created a testing page to make our lives easier:  https://www.thanyapura.com/noo-class-testing/

I have two Noo objects on that page, Noo Timetable and Noo Class.  The Class is correct, I am filtering by Category "Core".  The Timetable however is displaying  a class from HIIT category, and not the two core classes.

The second issue is when you click on the class, there is no detail of the class when you click on it and the register button doesn't work.

I will send you a temporary admin login separately after this email, but i cannot provide FTP access unfortunately.  I will be available for the next 12 hours to pull any data or upload anything you like, our server is locked with SSH and generating keys is painful.

Thank you!
Gareth

Add New Note to this Reply

[gareththanyapuraCustomer Topics: 2 Posts: 9]

This reply has been marked as private.

Add New Note to this Reply

[Tracy BuiNooTheme Topics: 0 Posts: 6858]

Hi,

Thanks for your feedback.

Do you have c-panel account instead? Because we need to access your source code to find the issue.

Please check, then feedback us soon.

Thank you.

NooTheme

Add New Note to this Reply

[gareththanyapuraCustomer Topics: 2 Posts: 9]

Hi

Unfortunately not, we are using a customised hosted solution.  Let me know specifically what you need and I can pull it out and attach it here for you.

 

Thanks!
Gareth

Add New Note to this Reply

[tinhbengNooTheme Topics: 0 Posts: 214]

Hi,

Sorry for the delayed reply.!

- If you use the server cache or plugin the cached, please remove it.

- If unsuccessful, maybe function filter ajax does not work properly:

If possible, please send me FTP account. I will help you check. Otherwise, you can go to the noo_class.php file (/plugins/noo-timetable/inc/post-types/) and check the function "show_schedule_class_list". This function will be called when you click on the category from the frontend.

http://prntscr.com/lvyqnq

You can check the attribute "$query_string". Is the return value of this variable the same as the "class_category" param in the above image?

you can use: var_dump($query_string);die(); to check this value.

http://prntscr.com/lvyp0b

 

Best regards,

tb.

Add New Note to this Reply

[gareththanyapuraCustomer Topics: 2 Posts: 9]

Hi TB

Thanks for the reply, no worries on the delay.

Here's the output from the $query_string:

string(76) "AND tt.taxonomy = 'class_category' AND tr.term_taxonomy_id IN (14871,14876) "

It is the same category ID, so still not sure why it is returning classes that are not in that category.

Thanks!
Gareth

Add New Note to this Reply

[JackieNooTheme Topics: 0 Posts: 4469]

Hi Gareth.

Can you give us the FTP account? We need to check the source code to know about the issue.

Thanks.

Add New Note to this Reply

[Author]

Posts