3 years, 1 month ago #51818
Thanks for the support, i have an issue, i can't connect the checkout view with the causes, i add the image and can't continue to the donation.
Can you help me please?
thanks3 years, 1 month ago #51820
Hello I notice that it don't work when i use woocommerce like type payment
You can try with this cause http://www.soydoy.org/index.php/causes/el-castillo-barrio-el-codito-bogota/?lang=es3 years, 1 month ago #518213 years, 1 month ago #51886
Please send me link of your site and you admin account and ftp account via private message. I will check help you soon
Junnie3 years, 1 month ago #518973 years, 1 month ago #51959
Wish you a nice day,
I am sorry that last weekend was a holiday, so I could not support you.
Please update theme
We Update Visual Composer to the latest version 220.127.116.11
- [UPDATE] Update Revolution Slider to the latest version, 5.2.5
- [UPDATE] Support WordPress 4.5.X
This issue because Woocommerce plugin conflict with WordPress 4.5.x
After update theme, Your issue still does not resolve. Please send me your FTP account via private message. I will check code to find your issue
Junnie3 years, 1 month ago #520763 years, 1 month ago #520803 years, 1 month ago #521033 years, 1 month ago #52236
Can you connect? Do you tell me about issue?
Thanks3 years, 1 month ago #52237
I apologize for this delay because we got quite large amount of tickets and I need to solve in order from oldest to latest. Hope you can sympathize for this inconvenience.
Please send me password to login your FTP account
Junnie3 years, 1 month ago #52242
Is a Amazon Server i sent you the credentials in the Last repleto tell me if you can connect3 years, 1 month ago #52261
May I deactivate some plugin to check your issue?
Junnie3 years, 1 month ago #52365
Hey please if i have the access you May do the test of corsé you can desactivate some plugins to find the issue3 years, 1 month ago #52375
This issue because Jetpack by WordPress.com plugin conflict with Visual composer plugin. After deactivate this plugin. Your issue resolved
Junnie3 years, 1 month ago #52394
I am sorry but the issue persist, i can't make the donation3 years, 1 month ago #52395
Look i add the image how show the mistake3 years, 1 month ago #52397
You can see here that don't took the correct value of donation, if i select for example 50.000 or 120.000 always show $8,0053 years, 1 month ago #52417
hello, can you see the issue? why don't take the value of donation? i make a test in another server and the same happend3 years, 1 month ago #52420
Our web developer are checking for you
Junnie3 years, 1 month ago #524223 years, 1 month ago #52426
I am sorry for my late responsive because our timezone is different from yours. when you were creating a topic, our daily time working ended.
I will send message when he fixed this issue
Junnie3 years, 1 month ago #52428
Thanks Junnie, be free to make any change, tell me if you need some of my side to look the problem.3 years, 1 month ago #52433
Our web developer said:
Please contact server to set up Permission again (Folder: 755
File: 644). Then, please go to setting -> permarlink -> choose a type of URL and do not choose the default type which is ?p=
Check mod_rewrite works/ do not works because all settings to url change do not work
Junnie3 years, 1 month ago #52437
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