2 years, 6 months ago #1050858
So I installed a fresh WP and the Palazzo theme, installed all plugins, when I install the demo content all the messages say ok then it says complete. So I go and look for pages, posts, anything and there is nothing there.
Any idea what can be going wrong?2 years, 6 months ago #1050859This reply has been marked as private.2 years, 6 months ago #1050865
I have the exact same issue
https://prnt.sc/ioigei - i am stuck with this screen forever and just a few pages imported.
I really need the default demos set up. I am not sure this would be a server issue on my end as the plugins got imported as well.
Thank you and looking forward to your swift reply.2 years, 6 months ago #1050870
Well in my case it keeps going after that then says "import complete" or something similar, so one supposes it's all loaded, but no.2 years, 6 months ago #1050921
Please how can I load the demo? I have a client waiting for me to finish the project and loading the demo would save us a lot of time.2 years, 6 months ago #1051015
4 Days still no reply, I'm gonna raise a claim on envato, also rated 1 star already, worst support ever.2 years, 6 months ago #1051019
Thank you for contacting us and sorry for the late response.
Are you change the admin account? We can't access your dashboard with nootheme account.
Please check it and give us your site info again. We will help you check the issue soon.
NooTheme.2 years, 6 months ago #1051029
Yes I was reinstalling it all from scratch, still not loading though.
Try now.2 years, 6 months ago #1051036
Ok, Now we can access your site. Let us help you check it again. Please don't do anything.
We will feedback you again.
Jackie.2 years, 6 months ago #1051040
Can you help me change your PHP server higher as the recommended article?
Because it takes memory and time limit higher to import the dummy data.
Let me know when you completed.
Jackie.2 years, 6 months ago #1051050
Changes applied, tried again, same message "import completed" but no content, it's a pretty powerful server with no load so resources are not an issue I believe though.
Check it out asap please, client is waiting and we're 5 days in without progress.2 years, 6 months ago #1051055
We have installed the dummy data to your site. But have one homepage have an issue.
Can you give us the FTP account? We need to debug that page on your site.
Jackie.2 years, 6 months ago #1051073This reply has been marked as private.2 years, 6 months ago #1051074
By the way noticed there are some Palazzo related updates, I'm not gonna apply them unless you tell me to or do it yourself.2 years, 6 months ago #1051122
Jackie, will I get your attention for a moment as well please? Or shall I ask for a refund, since your theme is not working as expected to load the demo content.
Please advise.2 years, 6 months ago #1051274
Yes, you can update your site to the latest version of our theme and plugin. It will help you fix some issue on preview version.
Please check our change log to know the bug.
Please give us your site info via our [email protected] email or create another topic and give us your site info. We will help you check that issue again.
Don't put your site info on the topic of another author.
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