I followed your steps and when I click the import demo button "Nothing" happens other than the spinning wheels. My site is here - http://lsampsymposium.org/ and I need it to look like the demo .
Thanks for contacting us.
I am sorry for the late response. Our New Year Holiday has lasted for 3 days. Therefore, we have not been able to support you for those days
Please provide me link of your site and your admin account via private message. I will check for you soon.
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