when I click on customizer I see it as in my attachment "immagine.png": the website preview is in mobile mode.
This couldn't be a real problem anyway....the real problem is ttaht I can't customize my website: for example, if I click on "Design & Layout" the result is showed in the second attachment "immagine2.png"
What could be the solution? I can affirm that this isn't a browser problem (I tried on explorer, safari, chrome and firefox) and also it isn't a computer problem because I tested it on my wife's laptop.
Could you help me?
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Please provide me link of your site and your admin account and FTP account via private message. I will check for you soon.
Please check your site again.
I've edited help you
It works! Thank you very very much!!!
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