11 months ago #1028789
The customiser on my yogi theme page is not working suddenly for some reason. Can you help?
Zoe11 months ago #1028846
Thanks for contacting us.
Please provide me link of your site and your admin account and FTP account via private message. I will check for you soon.
Regards.11 months ago #1028879This reply has been marked as private.11 months ago #1028954
Wish you a nice day.
I am sorry for the late response. Our working hour is Monday to Friday; therefore, we have not been able to support you for the days off.
It seems your site has used up its memory, mostly because of some heavy plugins. You’ll need to increase the memory for PHP by editing the wp-config.php file.
Please add this code into wp-config.php file.
define( 'WP_MEMORY_LIMIT', '512M' );
Junnie11 months ago #1029000
Thank you for your response. Could you pls give me more details on how I would change this coding, and where I will find it on my site to change?
Zoe11 months ago #1029058
I said above. Please add this code into wp-config.php file.
Junnie10 months, 4 weeks ago #1029067
But where do I find this file?
Zoe10 months, 4 weeks ago #1029131
Here you are http://prntscr.com/f0yeh0
Junnie10 months, 4 weeks ago #1029193
I'm sorry to be annoying but all I found was wpml-config, is that the right one? I literally searched through the whole file but couldn't find wp-config.php..
Thanks for your help
Zoe10 months, 2 weeks ago #1029844
Thank you for feedback us and sorry for the late response.
#1.You can use some application to access your source code. Example Filezilla.
#2. Access to your root folder, contain your site.
#3. Go to your site folder, you will see list folder, file as wp-admin, wp-contents, wp-includes, wp-config.php...
as this image http://prntscr.com/f0yeh0
Please check it again.
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