5 years, 11 months ago #5882
HI i am trying to customise the theme via the NOO CUSTOMISE tab and it hangs and doesn't allow any changes ... can you explain why this is happening5 years, 11 months ago #5890
Posts: 88265 years, 11 months ago #5954This reply has been marked as private.5 years, 11 months ago #5961
hi thanks for your reply ,
upon further investigation it appears the hang issue is due to the fact that youhave not updated visual composer that is bundled with your theme,
this is causing major issue viusal composes is now at version 4.5 yet you have only bundled 4.3.5
if you can fix this on your end and release to all of us it will resolve a lot of issues.5 years, 11 months ago #5973
Dear, i have check the theme with Visual Composer latest version 4.5.1 i not see issues like your problem, Can you tell me the steps caused your error?5 years, 11 months ago #6095
i had to purchase a separate version of visual composer as the version that you have bundled with the theme is only 4.3.
when i installed the latest version the issues disappeared. but what was happening is that when you go into customiser , the HOME page wouldnt load, and you would get a spinning circle, and then when you went to change features such as typography etc its would time out and not save.
with the stand alone version of visual composer installed i had no issues, I know that there have been some major issues with compatibility of visual composer and the latests wordpress upgrade perhaps it is just that?5 years, 11 months ago #6124
Yes, thank you for feedback ! We'll upgrade Visual Composer in theme package.
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