11 months, 2 weeks ago #1052611
There seems to be a bug on the compare feature for the featured safe module. Will select two boxes but then nothing happens except "no products in the table to compare".
On mobile (home & shop page) the compare feature doesn't work at all. Can you help us solve this issue.
Attachments:You must be logged in to view attached files.11 months, 2 weeks ago #1052613This reply has been marked as private.11 months, 1 week ago #1052744
We have checked the compare function on your site.
It still works fine. https://prnt.sc/j5jppw
Please check it and let us know again if you still have the issue.
Jackie.11 months, 1 week ago #1052745
This does not work. Please check on MOBILE devices. We have multiple users saying this doesn't work and we can confirm this.
Here is video proof . This is an iphone 5 running safari
Please respond ASAP.11 months, 1 week ago #1052754
Can you give us the FTP account? We need to check the source code and the child theme.
Maybe have some custom code conflict with this function.
Jackie.11 months, 1 week ago #1052764This reply has been marked as private.11 months, 1 week ago #1052951
We found the updated version 3.3.5 for WooCommerce. Do you have any custom via that plugin? If not, please updated the plugin. We will help you check it again.
Jackie.11 months, 1 week ago #1053053
Hey Updated but still; have the same issue : ( can you check now11 months ago #1053468
Sorry for the late response.
We have checked and debug on your site. If you log in to your site, the compare function still works fine on the PC and mobile. And maybe have the cache on your server/ website.
Can you disable the cache plugin WP Engine?
I think the issue from the cache.
Jackie.11 months ago #1053477
Jackie, we have multiple users reporting this issue...not to mention the test we conducted was through a testing app which spins up a new environment every time .did you test in safari or do you have a video of this working.
Please respond prompty.11 months ago #1053513
Looks like the issue is rooted in the safari settings which in IPhone is defaulted to block pop ups, that being said when I turned this off the popup did come up but no products were added. See video below....what would your advice be to fix this?10 months, 3 weeks ago #1053751
The issue also happens on the desktop device with guest user. It just works when you log in to your site.
We also try to contact with author plugin via the topic https://wordpress.org/support/topic/no-products-added-in-the-compare-table/ but don't have received any response.
Please wait for us, we will find the solution to you soon.
Jackie.10 months, 3 weeks ago #1053967
Any updates?10 months, 2 weeks ago #1054120
At this point should I just purchase YITH compare to get the support???10 months, 1 week ago #1054639
Are you guys kidding me.....one month and this issue isnt solved.....unbelievable. Terrible support.
We went ahead and purchased premium YTH compare...as soon as we install, the care button no longer works as you designed it. Unbelievable.10 months, 1 week ago #1054726
Sorry for the late response.
Yes, we still wait for the response from YITH author plugin. They don't response our message.
As I see, you are using the premium version of that plugin. But the compare function not displays on your site.
Let us check it on our local version and let you know again.
You must be logged in and have valid license to reply to this topic.