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Hi, we buy organici but we have a big problem with checkout, it doesn't work. it is in "continuos upload" and doesn't give us the possibility to go on.
i upload a screen to explain the problem in a right way. thank you
Hi,
Thanks for contacting us.
In this case, you should give us your website's URL& admin account and FTP account privately via checking Set as private reply checkbox. We will check your issue soon.
Thank you.
NooTheme
This reply has been marked as private.Hi again.
Can you check the homepage URL? We have added the index.php, but it always redirects to this link http://www.giardinodiepicuro.com/ and we can't see anything in the front-end.
Please check it and let us know again.
Thanks.
Yes you need to specify the index.php page in url.
Please we need to solve these troubles ASAP, and please don't disable plugins if you can. Thanks in advance.
Yes, we have added the custom CSS to remove the overlay loading.
Please check your site again.
Thanks.
Thanks, the chart is now active.
Another trouble is for menu, when i'm going over the menu to click another submenu item, this one disappear before you can click everywhere.
The chart page return a JSON Error:
SyntaxError: JSON Parse error: Unrecognized token '<'
Please write me if you are working on the website. We need to be ready to begin asap.
Thanks in advance.Do you think we can get asap the website online or do you prefer we request a theme refund?
Hi again,
Thanks for your feedback.
Our developer has seen this issue but they need much time to check it.
Please wait for us, we will feedback you soon.
Thanks.
NooTheme
Hi again.
We have checked your site and found some solution as the article but it still doesn't work.
https://github.com/woocommerce/woocommerce/issues/15914
Can you give us your cPanel account? We need to check something in database and file permission.
Thank.
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