2 years, 9 months ago #1064915
Hi, we buy organici but we have a big problem with checkout, it doesn't work. it is in "continuos upload" and doesn't give us the possibility to go on.
i upload a screen to explain the problem in a right way. thank you
Attachments:You must be logged in to view attached files.2 years, 9 months ago #1065073
Thanks for contacting us.
In this case, you should give us your website's URL& admin account and FTP account privately via checking Set as private reply checkbox. We will check your issue soon.
NooTheme2 years, 9 months ago #10657872 years, 9 months ago #1065960
Can you check the homepage URL? We have added the index.php, but it always redirects to this link http://www.giardinodiepicuro.com/ and we can't see anything in the front-end.
Please check it and let us know again.
Thanks.2 years, 8 months ago #1066630
Yes you need to specify the index.php page in url.2 years, 8 months ago #1066674
Please we need to solve these troubles ASAP, and please don't disable plugins if you can. Thanks in advance.2 years, 8 months ago #1066746
Yes, we have added the custom CSS to remove the overlay loading.
Please check your site again.
Thanks.2 years, 8 months ago #1066775
Thanks, the chart is now active.
Another trouble is for menu, when i'm going over the menu to click another submenu item, this one disappear before you can click everywhere.2 years, 8 months ago #1066793
The chart page return a JSON Error:
SyntaxError: JSON Parse error: Unrecognized token '<'2 years, 8 months ago #1066985
Please write me if you are working on the website. We need to be ready to begin asap.
Thanks in advance.2 years, 8 months ago #1067053
Do you think we can get asap the website online or do you prefer we request a theme refund?2 years, 8 months ago #1067092
Thanks for your feedback.
Our developer has seen this issue but they need much time to check it.
Please wait for us, we will feedback you soon.
NooTheme2 years, 8 months ago #1067096
We have checked your site and found some solution as the article but it still doesn't work.
Can you give us your cPanel account? We need to check something in database and file permission.
Thank.2 years, 8 months ago #1067423
I cannot give you access to cPanel or everything else. 6 days and you haven't solved chart , and other troubles i have write. You cannot take time anymore just writing me to get all accounts data. For example the menu trouble doesn't need cPanel account data, but you haven't solved it till today.
Please we need to be ready for selling ASAP!!!2 years, 8 months ago #1067513
Thanks for your feedback.
We always are hard-working to solve the issues of all customers but some difficult issues that we need to have enough information to check.
In this case, we need your C-panel to check your issue then find the solution exactly. Please cooperate with us to solve your issue quickly. In addition, you can check on Set as private reply checkbox to secure your information.
Hopefully, you can understand it.
NooTheme2 years, 8 months ago #10677492 years, 8 months ago #1067909
We have checked your site, try to debug the site with the twenty themes but the issue still happens.
I found the ajax loading the page https://w3layouts.com/
Do you have any custom about that link? Please check it and let us know again.
Or you should remove all your site and try to install it again. Maybe it will help you fix that issue.
Thanks.2 years, 7 months ago #10682012 years, 7 months ago #1068398
We are so sorry for late response because we had a long holiday for the lunar new year. Therefore, we cannot help you during that time.
Please tell us what reason do you need to give a refund?
Our developer has got access to your website then found the issue, not from our theme, it still occurred when activating default WordPress theme.
We are so sorry but we don't give you any license or more.
Thanks for your understanding.
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