Bug with one photo product

NooTheme Premium WordPress Theme › Forums › Organici › Bug with one photo product

This topic is: resolved
Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • 5 years, 4 months ago #41681

    Ben
    Customer
    Topics: 27
    Posts: 61

    Hi, I have a problem with one product
    http://www.naturalefe.com/product/whole-hemp-seed/ when it shows in product Mansory.
    Despite the photo has the same size as all other product photo 644x380 it always show this picture
    bigger than others.

    Result is very unpleasant (see attached file).
    I've tried to delete the product, create a new one, delete the picture from media library, export a new one from photoshop but there is alway this bug.
    Please give me a solution, I've done all what I thought about.

    Thank you so much, Ben

    5 years, 4 months ago #41750

    Junnie
    Customer
    Topics: 4
    Posts: 12083

    Hi Ben,

    This is not bug. Please resize your image

    Best regards,
    ThuyNT

    5 years, 4 months ago #41774

    Ben
    Customer
    Topics: 27
    Posts: 61

    Hi Thuynt,

    please read again my message and/or be more specific....

    SAME SIZE AS ALL OTHERS PICTURES

    thank you

    5 years, 4 months ago #41775

    Ben
    Customer
    Topics: 27
    Posts: 61
    This reply has been marked as private.
    5 years, 4 months ago #41811

    Ben
    Customer
    Topics: 27
    Posts: 61

    Hi, It does this only in Chrome, even after cleaning the cache
    with extensions "Clear Cache" and "history eraser app"
    thank you

    5 years, 4 months ago #41859

    Junnie
    Customer
    Topics: 4
    Posts: 12083

    Hi Ben,
    All image have width: 644px, height: 380px except Whole Hemp seed product have width: 644px and height: 480px.

    Please check again. You can see link image below
    http://prntscr.com/ap4st6
    http://prntscr.com/ap4t3v
    Best regards,
    ThuyNT

    5 years, 4 months ago #41875

    Ben
    Customer
    Topics: 27
    Posts: 61

    Thuynt, PLEASE you check again.

    I find a bit disappointing from you, with all elements I give you.
    you can just go with credential and check by yourself.
    I know that you might see it with chrome but I am not that beginner in graphic design.
    maybe it's a cache problem, and ONCE AGAIN it only happens on CHROME....

    check it on other browser. Look it's ridiculous, just  read closely my mail,

    I am not a coder, but at least I know my photoshop..
    Thank you to take it seriously,

    5 years, 3 months ago #41986

    Junnie
    Customer
    Topics: 4
    Posts: 12083

    Hi Ben,
    This issue resolved.
    Please check again

    Best regards,
    ThuyNT

    5 years, 3 months ago #42015

    Ben
    Customer
    Topics: 27
    Posts: 61

    Thank you so much, it works.
    Please tell me what was the issue? and how do you solve it?

    Thank you?

    5 years, 3 months ago #42049

    Junnie
    Customer
    Topics: 4
    Posts: 12083

    Your website save cache. I delete image and upload again
    🙂

    Please rate us 5 star. It will be great motivation for us.
    Please rate us with the link below
    http://themeforest.net/item/organici-organic-storebakery-woocommerce-theme/14568176?s_rank=2
    Thanks and best regards,
    ThuyNT

    5 years, 3 months ago #42074

    Ben
    Customer
    Topics: 27
    Posts: 61

    Ok thank you, good to know.

    I will inform their developper team.
    Of course I will rate you, once I finish the setting up for client.

    By the way it's already the second theme I buy form you...
    first was Yogi

    Regards

    5 years, 3 months ago #42080

    Junnie
    Customer
    Topics: 4
    Posts: 12083

    Yes, I know you bought 2 theme ( Yogi and Organici)
    Thanks for choosing Nootheme product

    Best regards,
    ThuyNT

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