Tagged: Noo menu Configuration
4 years ago #53859
Hello, I just bought your plugin this morning and spent all day long reading documentation, watch video etc to configurate this menu, but nothing help. Please check my link and look at the menu to know the issue : http://www.tritistours.com
I don't know what is the problem. I am not familiar with CSS etc, so I find this plugin difficult for me or the plugin otself has some flaws. I found there a lot of misconfiguration, even in preset styles and in the demopage. Check in "shop" section in mega menu demo. The preset style is not ready to use as it should be.
Please help find solution for me. I realize this fonfiguration is very diffucult, I want to make it easy and simple but beautiful and nice to see, and I hope you come with drag and drop feature in the future.
Sorry for my English and please make this privat.
Thank you.4 years ago #53862
Thanks for contacting us.
Please provide me link of your site and your admin account and FTP account via private message. I will check for you soon.
Junnie4 years ago #538964 years ago #53945
Please sent info FTP account, i will checking issue for you.
Thanks and best regards,
KENT4 years ago #539884 years ago #53989
I will checking issue for you soon, please wait...
Thanks and best regards,
KENT4 years ago #540124 years ago #54027
Ok thank you very much for your help. I will see until tomorrow. But your modification is only in the CSS, right? Because I don't use child theme, just in case I don't use noo menu plugin I just still want to retain theme original menu.4 years ago #54032
Hello Kent, just to give you early information, I still have problem. This is not the menu I know. The menus still occupy the header and not properly positioned. It's not in the menu position and some menu items disappear, maybe moved in the right. In sub menu also there is problem. Please check !! If there is no solution for this please tell me also, nobody should be blamed. And don't forget to remodify my PHP file back if you find no solution so I can use its original menu. My credentials still valid until tomorrow.
Thank you.4 years ago #540384 years ago #54040This reply has been marked as private.4 years ago #54044
Hello Kent, It's no problem anymore because I already replaced fresh copy.
this is the last screen shoot of the menu before I decided to moved it.
Not the one above
Thank you4 years ago #54049
Because I changed some attributes of the menu in your theme so that it can be suitable with Noo Menu. Thus, when you deactivate plugin, Css will not be applied. If you want, we can help you create childtheme which helps your site avoid losing changes and unexpected effects after the update. Moreover, Noo Menu plugin will work well when you use childtheme.
Thanks and best regards,
KENT4 years ago #54199
Hello Kent, it's okay. I will just wait for the future updates, if not no problem for me. Thank you very much for your kind support.4 years ago #54228
Wish you a nice weekend.
Please be notified that our working hours are 8am-5pm(GMT+7) from Monday to Friday. Our support will not be available during weekend. We will check and get back to you soon on Monday.
Junnie4 years ago #54257
Our office schedule is Monday to Friday; therefore, now, we are able to support you.
As for your issue, we will rectify it by creating a childtheme which is compatible with Noo Menu plugin. If you still want to use Noo Menu, please give us your admin account and FTP account so that we can help you fix the issue easily. Unless you send the account information, we are sorry that we will not have no way other than giving you a refund.
KENT4 years ago #54275
A part from being conflict with my theme, the plugin is also difficult for me to use especially in menu arrangement and customization. It needs to be improved for user friendly or beginner friendly. But at least you already do your best in term of customer service. So I don't ask for refund but also don't use this version.
Djong.4 years ago #54280
As you know, we always strive to support and help customers to fix their issues and this was recognized by many many customers. To any products in its new feature launching, we always test all functions to avoid errors as many as possible. In some cases there are errors arising beyond our expectation, we are very sorry for this.Everything in all fields, you know can not be perfect; however, we can rectify it with our best effort.
So please let us help you create a childtheme which ensures that your Noo plugin and your site can work well after the update.
Noo plugin is our team`s mental and effort product. If there are any low ratings, this will be our sadness.
Moreover, you can think that this is not necessary. yet, I still want to reveal. we support many customers and different themes and my salary is only $350. If our theme is given a one-star rating, our salary will decrease to $300.
So please consider your rating.
We are always willing to support you and help to tackle issues with all our best effort.
KENT4 years ago #54282
Hello Kent, my theme has problem with child theme for now, that is why I still don't use child theme yet. The theme author is going to check. Yes sure I can understand. Thank you for letting me know because I also work with customer complaint etc. Your job and customer support is extra ordinary and I will rate best while the product is developing. Thank you.4 years ago #54298
Thank you for your empathy and kindness.
When your theme author completes checking childtheme issue, please let us know. We will help you to solve the problem of Noo Plugin.
Best regards,4 years ago #54365
Yes, sure. I will inform you.
Thank you very much.
I think we are already clear, nex time when I need new support I will just create new post. Thank you for your patience and support.
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