A lot of problems

[HoliagoraCustomer Topics: 6 Posts: 19]

I updated the plugins and I encountered 2 problems:

1 - Photos do not appear anymore
2 - I can not edit my pages

I do not know what to do.
Can you help me?
Thank you
Regards

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[HoliagoraCustomer Topics: 6 Posts: 19]

http://www.allianceimmos.com

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[Tracy BuiNooTheme Topics: 0 Posts: 8615]

Hi,

Thanks for contacting us.

In this case, you should give us your admin account and FTP account to access your source code correctly.

We need to check them directly.

Best Regards,

NooTheme

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[HoliagoraCustomer Topics: 6 Posts: 19]

This reply has been marked as private.

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[Tracy BuiNooTheme Topics: 0 Posts: 8615]

Hi again,

Thanks for your feedback.

We have got access to your website then found the issue. Because you are using the older version of Palazzo theme so it seems that cause your issue.

Please update the latest version of this theme (version 1.1.1). In this version, we combined all realty portal plugins to Realty Portal plugin instead. In this case, you don't need to activate others.

In addition, remember to backup all customization files before updating.

Best Regards,

NooTheme

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[HoliagoraCustomer Topics: 6 Posts: 19]

Hello, I have updated the Palazzo theme, but it still lacks the photos of 10 apartments.
Plus, when I activate Realty Portal: Agent all other plugins are disabled.

I'm counting on you to fix my problem please.

Regards

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[Tracy BuiNooTheme Topics: 0 Posts: 8615]

Hi again,

Thanks for your feedback.

In the newest version, you only need to activate Realty Portal plugin on your website because we remove all other plugins then integrate all features to Realty Portal plugin.

You should check it again, then feedback us.

Best Regards,

NooTheme

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[HoliagoraCustomer Topics: 6 Posts: 19]

Hi again,

I activate only Realty Portal and Noo Palazzo Framework but as you can see on my screen shot the photos do not appear on some properties, what should I do?

Thanks,

Best regards

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[Tracy BuiNooTheme Topics: 0 Posts: 8615]

Hi again,

Thanks for your feedback.

We don't see your screenshot but when we have got access to your website, everything works normally. Also, see this image: https://prnt.sc/lnv9v3

Please check, then feedback us.

Best Regards,

NooTheme

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[HoliagoraCustomer Topics: 6 Posts: 19]

Hi again, it still does not work, here is my screen shot.

Thanks

Attachments:

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[tinhbengNooTheme Topics: 0 Posts: 997]

Hi,

I have check your site. Non-display images are images that have been removed in the "upload" folder.

- It seems like the images are removed directly from the upload folder, because all the links of these images still exist in the "Media Library".

http://prntscr.com/lobvmb

- Currently, If you have backup for upload folder, you can use it else you need re-upload images that have deleted from upload folder.

Note: If you re-upload image, please remove the permalink of previously deleted images.

http://prntscr.com/lobyx3

 

Best regards,

tb.

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[Tracy BuiNooTheme Topics: 0 Posts: 8615]

Hi again,

Thanks for your feedback.

We also access your website again to check your issue then we found that you haven't upload a Featured Image for your property.

For example this property: http://www.allianceimmos.com/propri%C3%A9t%C3%A9s/joli-appartement-2-chambres-dans-une-jolie-residence-privee-avec-piscine-et-espaces-verts/

You should upload a Featured Image to property in this position: https://prnt.sc/lod44x

Please check your site again.

Best Regards,

NooTheme

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[HoliagoraCustomer Topics: 6 Posts: 19]

Hello,
I have 41 products on my site. When I update the pluggins there are 13 products that have lost their photos, including the cover.
I thank you very much for your answers but that does not solve my problem.
I think I will have to reload the photos.

I am afraid of having new problems with the next updates.

thanks anyway

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[Tracy BuiNooTheme Topics: 0 Posts: 8615]

Hi again,

Thanks for your feedback.

Can you please tell us which plugins have you updated that causes this issue. Because we also checked our website but we didn't meet this issue.

Please help us to describe step by step which you made so we can help you better.

Thank you.

NooTheme

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