NooTheme Premium WordPress Theme › Forums › Palazzo › A lot of problems
This topic contains 13 replies, has 3 voices, and was last updated by Tracy Bui 1 year ago.
-
AuthorPosts
-
1 year ago #1064059
I updated the plugins and I encountered 2 problems:
1 - Photos do not appear anymore
2 - I can not edit my pagesI do not know what to do.
Can you help me?
Thank you
Regards1 year ago #10640601 year ago #1064082Hi,
Thanks for contacting us.
In this case, you should give us your admin account and FTP account to access your source code correctly.
We need to check them directly.
Best Regards,
NooTheme
1 year ago #1064126This reply has been marked as private.1 year ago #1064143Hi again,
Thanks for your feedback.
We have got access to your website then found the issue. Because you are using the older version of Palazzo theme so it seems that cause your issue.
Please update the latest version of this theme (version 1.1.1). In this version, we combined all realty portal plugins to Realty Portal plugin instead. In this case, you don't need to activate others.
In addition, remember to backup all customization files before updating.
Best Regards,
NooTheme
1 year ago #1064180Hello, I have updated the Palazzo theme, but it still lacks the photos of 10 apartments.
Plus, when I activate Realty Portal: Agent all other plugins are disabled.I'm counting on you to fix my problem please.
Regards
1 year ago #1064217Hi again,
Thanks for your feedback.
In the newest version, you only need to activate Realty Portal plugin on your website because we remove all other plugins then integrate all features to Realty Portal plugin.
You should check it again, then feedback us.
Best Regards,
NooTheme
1 year ago #1064227Hi again,
I activate only Realty Portal and Noo Palazzo Framework but as you can see on my screen shot the photos do not appear on some properties, what should I do?
Thanks,
Best regards
1 year ago #1064254Hi again,
Thanks for your feedback.
We don't see your screenshot but when we have got access to your website, everything works normally. Also, see this image: https://prnt.sc/lnv9v3
Please check, then feedback us.
Best Regards,
NooTheme
1 year ago #1064271Hi again, it still does not work, here is my screen shot.
Thanks
Attachments:
You must be logged in to view attached files.1 year ago #1064310Hi,
I have check your site. Non-display images are images that have been removed in the "upload" folder.
- It seems like the images are removed directly from the upload folder, because all the links of these images still exist in the "Media Library".
- Currently, If you have backup for upload folder, you can use it else you need re-upload images that have deleted from upload folder.
Note: If you re-upload image, please remove the permalink of previously deleted images.
Best regards,
tb.
1 year ago #1064315Hi again,
Thanks for your feedback.
We also access your website again to check your issue then we found that you haven't upload a Featured Image for your property.
For example this property: http://www.allianceimmos.com/propri%C3%A9t%C3%A9s/joli-appartement-2-chambres-dans-une-jolie-residence-privee-avec-piscine-et-espaces-verts/
You should upload a Featured Image to property in this position: https://prnt.sc/lod44x
Please check your site again.
Best Regards,
NooTheme
1 year ago #1064372Hello,
I have 41 products on my site. When I update the pluggins there are 13 products that have lost their photos, including the cover.
I thank you very much for your answers but that does not solve my problem.
I think I will have to reload the photos.I am afraid of having new problems with the next updates.
thanks anyway
1 year ago #1064395Hi again,
Thanks for your feedback.
Can you please tell us which plugins have you updated that causes this issue. Because we also checked our website but we didn't meet this issue.
Please help us to describe step by step which you made so we can help you better.
Thank you.
NooTheme
-
AuthorPosts
You must be logged in and have valid license to reply to this topic.